Ontario, Canada | Version 1.0 – August 2026
Detailed Terms and Conditions
1. SCOPE OF WORK
WattXpect will provide only the equipment, design services, materials, labour and installation specifically identified in the accepted quotation. Items not expressly included are excluded unless added by written change.
Unless specifically included, correction of existing deficiencies, structural repairs, hazardous-material removal, landscaping beyond normal backfill, utility upgrades, tree removal, municipal variances and work caused by unknown site conditions are additional.
2. ELECTRICAL WORK AND LICENSED ELECTRICAL CONTRACTORS
Electrical work that Ontario law requires to be performed for hire by a Licensed Electrical Contractor (LEC) will be performed by a properly licensed electrical contracting business. The quotation will identify whether the LEC is coordinated by WattXpect or retained directly by the Customer.
The party performing the electrical work is responsible for the applicable ESA Notification of Work and inspection requirements within its scope. WattXpect is not represented as the LEC unless an applicable ECRA/ESA contractor licence is expressly identified.
Regulatory Compliance and Customer Commitments
3. PERMITS, ESA AND UTILITY APPROVALS
The project may require ESA, municipal, zoning, building, conservation-authority, Hydro One/local utility or other approvals. The quotation states which applications, notifications and fees are included.
WattXpect cannot guarantee approval, utility capacity, inspection timing or interconnection authorization. Authority-required changes that could not reasonably be identified before review may be treated as a change to the work.
4. GRID-CONNECTED AND NON-EXPORT SYSTEMS
A system will not be intentionally paralleled with the utility grid unless interconnection is included and required approvals are obtained. Utility review, metering, transformer work, distribution upgrades and administrative delays are outside WattXpect's control.
For off-grid, backup, essential-load or non-export systems, the Customer must not alter transfer equipment, export settings, protection settings or inverter programming without qualified technical review.
5. CUSTOMER RESPONSIBILITIES
The Customer must have authority to approve the work, provide reasonable access, disclose known buried services and site hazards, provide accurate information about existing systems, keep work areas safe and accessible, and obtain landlord/condominium/third-party permissions where required.
The Customer is responsible for ongoing internet/cellular service required for remote monitoring unless expressly included.
Project Conditions, Changes, and Financials
Understanding the details regarding site conditions, modifications, equipment, and pricing ensures a smooth project execution and prevents unforeseen delays or costs.
6. CONCEALED AND SITE CONDITIONS
Quotes are based on conditions reasonably observable when quoted. Rock, bedrock, unsuitable soil, groundwater, buried concrete, hidden utilities, concealed damage, non-compliant existing wiring, asbestos or other unexpected conditions may require work to stop until a written change is approved.
7. CHANGES TO THE WORK
Material additions, substitutions or scope changes will be documented in writing, including revised price where practical. WattXpect will not knowingly perform material additional chargeable work without Customer authorization except where immediate action is reasonably necessary to protect persons or property.
8. EQUIPMENT AVAILABILITY AND SUBSTITUTION
Quoted equipment is subject to supplier availability. If a specified component becomes unavailable or materially delayed, WattXpect may propose a technically suitable alternative. Substitutions materially affecting performance, capacity or price require Customer approval; ordinary code-compliant balance-of-system equivalents may be used as reasonably necessary.
9. PRICING AND TAXES
Unless stated otherwise, quotations are valid for 30 days, prices are in Canadian dollars and applicable HST is additional. An accepted quotation will not be increased solely because ordinary supplier pricing later changes, except for Customer changes, agreed allowances or conditions expressly addressed in the Agreement.
Payment and Cancellation Terms
Understanding the financial aspects, payment schedules, and conditions for contract modifications or cancellations is crucial for both parties involved in the project.
10. DEPOSIT AND PAYMENT
The deposit and progress-payment schedule are stated in the quotation. Deposits are applied to the contract price and may be used to order project-specific equipment. Unless the quotation states otherwise, invoices are due within 7 calendar days.
Final payment is due at substantial completion of WattXpect's contracted scope, less any amount reasonably disputed in writing and any statutory holdback that must remain unreleased under applicable law.
11. LATE PAYMENT AND SUSPENSION
Overdue amounts may bear interest at 1.5% per month (18% per annum), not compounded, to the extent permitted by law. WattXpect may suspend further work after reasonable notice where required payments remain overdue. Reasonable remobilization costs caused by Customer payment default may be charged.
12. CANCELLATION AND STATUTORY RIGHTS
Nothing in the Agreement limits a cancellation right or other protection that cannot legally be waived. Where Ontario law provides a cooling-off period for the transaction, that statutory period applies.
After any applicable statutory cancellation period, a Customer cancellation not caused by WattXpect default may result in charges, to the extent permitted by law, for completed work, design/engineering performed, project-specific equipment, non-refundable deposits, supplier restocking/cancellation fees and other documented non-recoverable project costs. Any remaining Customer funds will be refunded.
Project Timelines, Performance, and Equipment
Understanding the factors that influence project schedules, system performance, and the specifics of included equipment is essential for setting proper expectations.
13. SCHEDULE AND DELAYS
Installation and completion dates are estimates unless expressly guaranteed in writing. WattXpect is not responsible for delay caused by weather, snow/frozen ground, unsafe conditions, supply shortages, freight, strikes, authority/utility scheduling, Customer changes, inaccessible work areas, concealed conditions or other events reasonably outside its control.
14. SOLAR PERFORMANCE AND SAVINGS
Any solar-production, energy-savings, autonomy, generator-runtime, payback or financial calculation is an engineering estimate, not a guarantee, unless expressly stated otherwise. Actual results vary with irradiance, cloud, temperature, snow, shading, orientation, soiling, clipping, equipment efficiency/degradation, battery state, utility conditions and Customer consumption.
15. BATTERY STORAGE
Battery runtime and usable energy depend on load, starting currents, temperature, state of charge, age, inverter efficiency, BMS limits and reserve settings. Nameplate capacity is not the same as continuously usable capacity. Extended-outage autonomy is not guaranteed unless adequate generation or another energy source is available.
16. GENERATOR INTEGRATION
Where a generator is included, the Customer is responsible for fuel and normal maintenance unless otherwise stated. WattXpect does not guarantee generator starting under every environmental or mechanical condition. Automatic operation applies only when specifically included and supported by the selected equipment.
Monitoring and Warranties
This section outlines terms related to remote monitoring, third-party equipment warranties, and WattXpect's specific workmanship warranty, ensuring clarity on responsibilities and coverage.
17. INTERNET, APPS AND REMOTE MONITORING
Remote monitoring may depend on third-party internet, Wi-Fi, cellular, servers or apps. WattXpect does not guarantee continued availability of third-party cloud services. The Customer authorizes reasonable remote access to operating data where needed for commissioning, diagnosis, configuration or support.
18. MANUFACTURER WARRANTIES
Equipment warranties are issued by the respective manufacturers and are subject to their periods, exclusions, registration, claim procedures, freight policies and remedies. WattXpect does not extend or replace a manufacturer warranty unless expressly stated. Reasonable warranty-claim assistance may be provided; labour, travel, freight, removal and reinstallation are included only where the applicable warranty or WattXpect workmanship warranty covers them.
19. WATTXPECT WORKMANSHIP WARRANTY
Unless the quotation provides a longer period, WattXpect warrants its installation workmanship for 24 months from substantial completion. A defect directly caused by WattXpect workmanship during that period will be corrected without labour charge.
The workmanship warranty does not cover manufacturer defects, ordinary wear, extreme weather, lightning/surge, flood/fire, excessive snow/ice loading, falling objects, animals, vandalism, misuse, inadequate maintenance, unauthorized modifications, third-party work, Customer programming changes, existing equipment or utility disturbances.
Customer Responsibilities and Equipment Management
This section clarifies customer responsibilities concerning site conditions, existing equipment, modifications, and property care, ensuring proper system operation and warranty validity.
20. SNOW, ICE AND VEGETATION
Normal snow, ice and vegetation management is the Customer's responsibility unless a maintenance service is included. WattXpect does not guarantee automatic snow shedding. The Customer must avoid tools or methods that can damage panels, wiring, racking or coatings. New vegetation or structures that cause shading may reduce output.
21. EXISTING AND CUSTOMER-SUPPLIED EQUIPMENT
Where WattXpect interfaces with existing or Customer-supplied equipment, WattXpect warrants only its own contracted work. Existing deficiencies may require additional work. WattXpect does not warrant equipment supplied by the Customer or installed before the WattXpect project.
22. CUSTOMER MODIFICATIONS AFTER INSTALLATION
The Customer must not modify PV wiring, battery connections, inverter wiring, grounding, protection devices, transfer equipment or safety-critical programming except through appropriately qualified persons. WattXpect is not responsible for damage or non-compliance caused by unauthorized modification; warranty rights are affected only to the extent the modification caused or contributed to the problem.
23. PROPERTY DAMAGE AND RESTORATION
WattXpect will use reasonable care. Normal work may require drilling, fastening, excavation, trenching or penetrations. Unless included, restoration does not include full-room repainting, landscaping/sod replacement, asphalt resurfacing, decorative refinishing or work beyond the area reasonably affected. Damage directly caused by negligent workmanship will be addressed in accordance with applicable law.
General Contractual Terms
This section details the general terms and conditions governing removed equipment, liability, safety protocols, and documentation for WattXpect projects.
24. REMOVED EQUIPMENT
Removed equipment remains the Customer's property unless the quotation states that WattXpect will dispose of or recycle it. Where disposal is included, the Customer authorizes removal and disposal of the identified equipment.
25. LIMITATION OF LIABILITY
To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential losses such as lost profits, business opportunities or anticipated energy savings. Where legally permitted, WattXpect's aggregate contractual liability for a project will not exceed the amount paid to WattXpect for the portion of work giving rise to the claim. These limits do not apply where prohibited by law.
26. SAFETY AND ENERGIZATION
WattXpect may stop or postpone work when conditions are unsafe. The Customer must not energize, operate, modify or interfere with equipment identified as incomplete, isolated, locked out or awaiting inspection. Equipment showing overheating, smoke, arcing or physical damage must be taken out of service and appropriately assessed.
27. DOCUMENTATION AND INTELLECTUAL PROPERTY
Where applicable, WattXpect will provide reasonable closeout documentation for its scope, which may include manuals, commissioning information, warranty documents, diagrams and monitoring information. WattXpect retains ownership of its drawings, calculations and designs, while granting the Customer a non-exclusive licence to use them for operation, inspection, maintenance and service of the installed system at the project property.
General Legal and Contractual Provisions
This section outlines the legal framework, dispute resolution mechanisms, and the scope of the agreement for WattXpect projects.
28. DISPUTE RESOLUTION
The parties will first attempt in good faith to resolve disputes directly. They may mutually agree to mediation before litigation. Nothing prevents either party from exercising statutory consumer, lien, payment or safety rights.
29. GOVERNING LAW
The Agreement is governed by the laws of Ontario and the applicable laws of Canada. Proceedings will be brought before a court having jurisdiction in Ontario, subject to any mandatory statutory right providing otherwise.
30. SEVERABILITY AND STATUTORY RIGHTS
If a provision is invalid or unenforceable, it will be modified or severed only to the extent required and the remainder will continue. Nothing in the Agreement waives rights or remedies that cannot legally be waived under applicable consumer-protection, construction, electrical-safety or other legislation. Mandatory law prevails over conflicting contract language.
31. ENTIRE AGREEMENT AND ACCEPTANCE
The Agreement consists of the accepted quotation/proposal, these Terms & Conditions, referenced specifications/drawings and approved written changes. Verbal statements materially changing scope, price, equipment or warranty are binding only when confirmed in writing. Electronic signature, email confirmation or other documented written acceptance may constitute acceptance to the extent permitted by law.
Invoice reference: Invoices issued under an accepted quotation are governed by the Terms & Conditions accepted with that quotation. Payment terms shown on the invoice remain subject to the Agreement and applicable law.
Customer Acceptance and Acknowledgment
This section outlines the final customer acceptance process for WattXpect projects, confirming understanding of the quotation, terms, scope, and payment schedule.
CUSTOMER ACCEPTANCE
By accepting the associated WattXpect quotation, the Customer confirms receipt of the quotation and these Terms & Conditions, understands the scope and payment schedule, and has had an opportunity to ask questions. Mandatory rights under Ontario law remain unaffected.
Terms & Conditions of Sale and Installation